Shipping policy
SHIPPING POLICY
Last updated: August 28, 2026
Thank you for shopping with Marluno. This Shipping Policy explains how orders placed through https://marluno.com/ are processed, shipped and delivered.
By placing an order with Marluno, you agree to the terms described in this Shipping Policy, together with our Terms of Service and Refund Policy.
ORDER PROCESSING
Orders are processed after payment has been successfully received and confirmed.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.
Once your order has been processed and shipped, you may receive a shipping confirmation email containing available tracking information.
Please make sure that your email address and shipping information are complete and accurate when placing your order.
SHIPPING DESTINATIONS
Marluno may ship to multiple countries and regions.
Available shipping destinations are displayed during checkout. If a shipping option is available for the delivery address you enter, you will be able to select it before completing your purchase.
Shipping availability may vary depending on the product, destination, carrier and other logistical factors.
We reserve the right to restrict shipping to certain countries, regions or addresses where necessary.
SHIPPING RATES
Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.
Shipping rates may vary depending on factors including:
- Delivery destination;
- Shipping method;
- Product type;
- Package size and weight;
- Carrier rates; and
- Available shipping promotions.
The total shipping charge applicable to your order will be shown before payment is completed.
ESTIMATED DELIVERY TIMES
Estimated delivery times are displayed at checkout or otherwise communicated during the ordering process where available.
Delivery estimates begin after an order has been processed and handed over for shipment.
Please note that all delivery dates and delivery timeframes are estimates unless we expressly state otherwise.
Delivery times may vary depending on your destination, the shipping carrier, customs processing, public holidays, weather conditions, periods of high demand and other circumstances outside our reasonable control.
ORDER TRACKING
When tracking is available for your shipment, tracking information may be sent to the email address provided when placing your order.
Please allow sufficient time for the carrier’s tracking system to update after receiving your shipping confirmation.
Tracking information is provided by the applicable shipping carrier, and updates may not always appear immediately.
SHIPPING DELAYS
While we make reasonable efforts to facilitate timely delivery, delays may occasionally occur.
Potential causes of delays include:
- Carrier delays;
- Customs processing;
- Severe weather;
- Public holidays;
- High shipping volumes;
- Incorrect or incomplete shipping information;
- Transportation disruptions;
- Governmental restrictions; and
- Other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at suport@marluno.com and include your order number.
We will review the available shipping information and assist you where reasonably possible.
Nothing in this Shipping Policy limits any mandatory delivery rights or remedies available to consumers under applicable law.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
- Full name;
- Street address;
- Apartment, suite or unit number, where applicable;
- City;
- State, province or region;
- Postal or ZIP code;
- Country;
- Telephone number; and
- Email address.
If you notice an error in your shipping address after placing an order, contact us immediately at suport@marluno.com.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that an address can be changed after an order has entered fulfillment.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply where permitted by applicable law.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge.
Where permitted by applicable law and depending on the shipping arrangement, the recipient may be responsible for applicable customs duties, import taxes or similar charges imposed by local authorities.
Marluno does not control charges imposed by customs or other governmental authorities.
We recommend checking the applicable import requirements in your country before placing an international order.
Nothing in this section overrides taxes, duties or other charges that Marluno is legally required to collect at checkout.
CUSTOMS DELAYS
International shipments may be inspected or processed by customs authorities in the destination country.
Customs clearance procedures may result in additional delivery time.
Marluno cannot control customs processing times and is not responsible for customs delays outside our reasonable control, except where applicable law provides otherwise.
LOST OR MISSING PACKAGES
If tracking indicates that your package has not arrived within the expected delivery period, please contact us at:
suport@marluno.com
Please include your order number and any relevant tracking information.
We will review the shipment information and, where appropriate, work with the applicable carrier to investigate the shipment.
If an order is determined to be lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the shipment.
PACKAGES MARKED AS DELIVERED
If tracking information shows that your package has been delivered but you cannot locate it, please:
- Verify the shipping address associated with your order;
- Check around the delivery location;
- Check with members of your household or anyone who may have accepted the package;
- Check with neighbors, reception desks or building management where appropriate; and
- Review any delivery notification provided by the carrier.
If you still cannot locate your package, contact us at suport@marluno.com so we can review the available information.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective or incorrect, contact us as soon as reasonably possible at:
suport@marluno.com
Please provide your order number and, where possible, photographs of the product and packaging so that we can evaluate the issue.
Eligible damaged, defective or incorrect products will be handled in accordance with our Refund Policy and applicable consumer protection law.
Refund Policy:
https://marluno.com/policies/refund-policy
MULTIPLE PACKAGES
Depending on product availability, fulfillment location and logistical requirements, products from the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Receiving one package does not necessarily mean that the remainder of your order has been lost or omitted.
UNDELIVERABLE OR RETURNED PACKAGES
A shipment may be returned to us or the applicable fulfillment facility if delivery cannot be completed.
This may occur because of:
- An incorrect or incomplete address;
- Multiple unsuccessful delivery attempts;
- Failure to collect a package;
- Refusal of delivery; or
- Other carrier-related delivery issues.
If your package is returned as undeliverable, please contact suport@marluno.com.
Depending on the circumstances, we may arrange reshipment or provide another appropriate solution. Additional shipping charges may apply where the failed delivery resulted from incorrect information supplied by the customer or another circumstance attributable to the recipient, to the extent permitted by applicable law.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
suport@marluno.com
We will attempt to accommodate your request if the order has not yet entered processing or fulfillment.
However, we cannot guarantee changes or cancellations once processing or shipment has begun.
If your order has already been shipped, please refer to our Refund Policy:
https://marluno.com/policies/refund-policy
Nothing in this section limits statutory cancellation or withdrawal rights available under applicable law.
RETURNS
Shipping-related return procedures are governed by our Refund Policy.
Please do not return a product without first reviewing the applicable return requirements and contacting us where required.
Our Refund Policy is available at:
https://marluno.com/policies/refund-policy
EUROPEAN UNION CUSTOMERS
If you are a consumer located in the European Union, you may have additional mandatory rights relating to delivery, cancellation, returns, refunds and conformity of goods under applicable EU and national consumer protection laws.
Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or waived.
Please review our Refund Policy for information regarding the applicable right of withdrawal:
https://marluno.com/policies/refund-policy
CONTACT INFORMATION
If you have questions regarding shipping, delivery or your order, please contact us:
MARLUNO
Website:
https://marluno.com/
Email:
suport@marluno.com
Shipping Policy:
https://marluno.com/policies/shipping-policy
Refund Policy:
https://marluno.com/policies/refund-policy
Privacy Policy:
https://marluno.com/policies/privacy-policy
Terms of Service:
https://marluno.com/policies/terms-of-service