REFUND & RETURN POLICY

At Marluno, we want you to be satisfied with your purchase. Please review our return and refund conditions below.

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition in which you received it: unworn or unused, with tags attached where applicable, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at:

suport@marluno.com

Please do not send your item back before contacting us and receiving return instructions.

Approved returns must be sent to:

[INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with instructions on how and where to send your package. Where applicable, we will also inform you whether a return shipping label will be provided and whether any return shipping costs apply.

Items sent back to us without first requesting a return may not be accepted, except where applicable law gives you the right to return an item without following this procedure.

For any questions regarding a return, please contact us at:

suport@marluno.com

Website:

https://marluno.com/

DAMAGES, DEFECTS AND INCORRECT ITEMS

Please inspect your order as soon as possible after receiving it.

Contact us promptly if your item is defective or damaged, or if you receive an incorrect item, so that we can evaluate the issue and provide an appropriate solution.

Please contact:

suport@marluno.com

When contacting us, please include your order number and, where possible, photographs showing the problem. This can help us review your request more quickly.

If the product is defective, damaged or incorrect due to an error attributable to us, we will provide a remedy in accordance with applicable law.

Nothing in this policy limits any statutory rights or legal guarantees you may have as a consumer.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products may not be eligible for return, including:

• Perishable goods, such as food, flowers or plants;
• Custom-made, personalized or specially ordered products;
• Certain personal care, hygiene or beauty products where return restrictions are permitted by applicable law;
• Hazardous materials;
• Flammable liquids or gases;
• Gift cards, where applicable.

Please contact us at suport@marluno.com if you have questions about whether a particular product is eligible for return.

Sale Items

Unless otherwise required by applicable consumer law, certain final-sale items may not be eligible for return under our voluntary 30-day return policy.

However, this does not affect any statutory rights you may have, including rights relating to defective, damaged, incorrectly supplied or non-conforming products.

For customers in jurisdictions where consumers have a statutory right of withdrawal, including eligible purchases in the European Union, a product being discounted or on sale does not by itself remove those statutory rights.

EXCHANGES

If you would like a different product, size, color or variation, please contact us first to determine whether an exchange is available.

Where direct exchanges are not available, the fastest way to receive the product you want is generally to return the item you have in accordance with this policy and, once the return is accepted, place a separate order for the replacement item.

EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and the applicable consumer protection rules provide you with a statutory right of withdrawal, you generally have the right to withdraw from an eligible distance purchase within 14 days, without providing a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods, subject to the applicable rules and exceptions.

To exercise your right of withdrawal, you must communicate your decision to withdraw from the contract through a clear statement.

You can contact us at:

suport@marluno.com

After exercising your right of withdrawal, you must return the goods within the period required by applicable law.

You may generally inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

Certain products and circumstances may be exempt from the statutory right of withdrawal under applicable law, including certain personalized products, perishable goods and sealed products that are not suitable for return for health protection or hygiene reasons after being unsealed.

Nothing in our voluntary 30-day return policy limits your statutory rights under applicable European Union or national consumer protection law.

RETURN SHIPPING COSTS

Return shipping arrangements and costs may depend on the reason for the return and your location.

If an item is defective, damaged, incorrect or otherwise non-conforming, we will handle applicable return costs and remedies as required by law.

For voluntary returns, including change-of-mind returns made under our 30-day return policy, you may be responsible for return shipping costs unless we state otherwise when approving your return.

Any applicable return shipping instructions will be communicated to you before you send the product back.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method within 10 business days after approval, subject to applicable law.

Please remember that your bank, credit card issuer or payment provider may require additional time to process and post the refund to your account.

Where applicable consumer law requires us to issue a refund within a different period, we will comply with the legally required timeframe.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

suport@marluno.com

ORIGINAL SHIPPING CHARGES

Whether original delivery charges are refundable depends on the circumstances of the return and applicable law.

Where a consumer validly exercises a statutory right of withdrawal and applicable law requires reimbursement of standard delivery charges, we will provide that reimbursement as required by law.

Additional delivery costs resulting from your choice of a delivery method more expensive than our standard delivery option may not be refundable where permitted by applicable law.

REFUND METHOD

Unless otherwise agreed or required by law, approved refunds will be issued using the same payment method used for the original transaction.

We do not charge additional fees simply for processing an approved refund.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

suport@marluno.com

We will attempt to accommodate cancellation requests where possible.

However, once an order has entered processing, fulfillment or shipment, we may be unable to cancel it. In such circumstances, you may need to wait until you receive the order and then request a return in accordance with this policy.

This does not affect any statutory cancellation or withdrawal rights available to you under applicable law.

CONTACT INFORMATION

For questions regarding returns, exchanges, damaged products or refunds, please contact:

MARLUNO

Website:
https://marluno.com/

Email:
suport@marluno.com

Refund Policy:
https://marluno.com/policies/refund-policy

Privacy Policy:
https://marluno.com/policies/privacy-policy

Terms of Service:
https://marluno.com/policies/terms-of-service

Shipping Policy:
https://marluno.com/policies/shipping-policy